Knowledge Base (RAG)

Agents can be connected to external knowledge sources through Retrieval-Augmented Generation (RAG).

This is a technique where a language model first retrieves relevant information from external data sources and then uses that information to generate more accurate, up-to-date and context-aware responses.

These external sources are often:

• Documents (e.g. text documents or PDFs)
• Website content

This is ideal for Agents designed to help with:

• (Customer) Support
• Product documentation
• Internal knowledge
• Many other use cases

The Knowledge Base is the memory of the Agent.

Within the Agent Workspace you can easily manage your Knowledge Base. You can find a more detailed explanation here.